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SERVICE HOURS
Service hours are
5:45 a.m.
to
8:45 p.m.
Monday through Saturday.
Last pickup time
scheduled is
8:15 p.m.
We are closed on New
Year's Day, Memorial
Day, July Fourth, Labor
Day, Thanksgiving, and
Christmas.
BAD WEATHER
When Valley Metro
operates on snow routes
this service is not
provided. if the service
is closed for any other
reasons, announcements
are made on local radio
and TV stations.
COST
The cost per trip is
$3.00.
All clients must pay
cash, ticket or pass. If
paying by cash,
exact change is
required.
Drivers are not allowed
to make change.
Collection of fare will
be completed before the
client boards the
vehicle.
Tickets or passes can be
purchased in advance by
calling
982-2222
for passengers
who find this more
convenient than carrying
cash.
Passengers who fail to
pay in advance or at the
time of boarding may be
denied transportation.
GENERAL INFORMATION
As mandated by the
Americans with
Disabilities Act, RADAR
reserves the right to
change any scheduled
time up to one hour from
the time requested. The
client will be notified
of this when making a
reservation.
REGISTRATION FOR SERVICE
You must contact Valley
Metro if you
live in the
City of
Roanoke,
Vinton, or
Salem. Call
982-2222 and request
an
application
for the STAR
program to
be mailed to
you. You
need to fill
out the
application
completely
and send
back to
Valley Metro
for
approval.
The approval
process
generally
takes about
two weeks.
Download Application for
mailing purposes.
HOW TO ARRANGE FOR
TRANSPORTATION
You will need to call
343-1721
to make reservations.
Reservations are taken
between the hours of
8:00 a.m.
and
5:00 p.m.,
Monday through Sunday.
Reservations must be
made at least one day in
advance of desired
transport time.
Reservations can be made
up to fourteen days in
advance of needed time.
Please have the
following information
ready to give to the
Dispatcher.
1. Identification number
and name
2.
Your appointment and
return
time.
3. Your destination,
building name, and
address.
Return trips are
required to be scheduled
when making
reservations. The van
will be scheduled as per
your request and will
only wait 5 minutes past
it's arrival.
Individuals missing
their scheduled return
time must call
343-1721
to arrange another
pickup time. RADAR will
dispatch a vehicle as
soon as possible without
affecting other
scheduled pickups.
Cancellation of a trip
must be made at least
one hour in advance of
the trip.
REGULAR RIDERS
Individuals who ride the
system on a regular
basis will be scheduled
on routes when feasible.
An individual must
travel to the same
destination and return
at the same time at
least three times a week
to be classified as a
regular rider. Regular
riders must contact
RADAR at least one hour
in advance of their
scheduled time to cancel
any trip. Please refer
to the above no-show
cancellation policy. Habitual
failure to miss or
cancel appointed times
could result in
suspension of service.
COMPANION AIDES
Companion aides travel
free with a client
requiring assistance.
Individuals who are
qualified to be STAR
riders cannot be
classified as a
companion as mandated by
ADA.
Service provided is
Origin to Destination.
The driver will provide
limited assistance in
boarding and debarking.
At no time may a driver
enter a building to
provide assistance.
Prior approval for
RADAR's vehicle to enter
any driveway is
required. RADAR
maintains this
information in its
client data file.
RADAR puts forth every
effort to be on time. If
our vehicle has not
arrived 10 minutes past
your pick up time please
give our dispatch office
a call.
Feel free to call us
about more information
concerning these
services.
343-1721
Extension 3 |
