SERVICE HOURS

Service hours are 5:45 a.m. to 8:45 p.m. Monday through Saturday. Last pickup time scheduled is 8:15 p.m. We are closed on New Year's Day, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas.

BAD WEATHER

When Valley Metro operates on snow routes this service is not provided. if the service is closed for any other reasons, announcements are made on local radio and TV stations.

COST

The cost per trip is $3.00. All clients must pay cash, ticket or pass. If paying by cash, exact change is required. Drivers are not allowed to make change. Collection of fare will be completed before the client boards the vehicle.

Tickets or passes can be purchased in advance by calling 982-2222 for passengers who find this more convenient than carrying cash.

Passengers who fail to pay in advance or at the time of boarding may be denied transportation.

GENERAL INFORMATION

As mandated by the Americans with Disabilities Act, RADAR reserves the right to change any scheduled time up to one hour from the time requested. The client will be notified of this when making a reservation.

HOW TO ARRANGE FORTRANSPORTATION

You will need to call 343-1721 to make reservations. Reservations are taken between the hours of 8:00 a.m. and 5:00 p.m., Monday through Sunday. Reservations must be made at least one day in advance of desired transport time. Reservations can be made up to fourteen days in advance of needed time. Please have the following information ready to give to the Dispatcher.

1. Identification number and name
2. Your desired pickup time.
3. Your destination, building name, and address.
4. Your return time.

Return trips are required to be scheduled when making reservations. The van will be scheduled as per your request and will wait 5 minutes past your scheduled time. Individuals missing their scheduled return time must call 343-1721 to arrange another pickup time. RADAR will dispatch a vehicle as soon as possible without affecting other scheduled pickups.

Cancellation of a trip must be made at least one hour in advance of the trip.

REGULAR RIDERS

Individuals who ride the system on a regular basis will be scheduled on routes when feasible. An individual must travel to the same destination and return at the same time at least three times a week to be classified as a regular rider. Regular riders must contact RADAR at least one hour in advance of their scheduled time to cancel any trip. Habitual failure to miss or cancel appointed times could result in suspension of service.

COMPANION AIDES

Companion aides travel free with a client requiring assistance. Individuals who are qualified to be STAR riders cannot be classified as a companion as mandated by ADA.

Service provided is curb to curb. The driver will provide limited assistance in boarding and debarking. At no time may a driver enter a building to provide assistance.

Prior approval for RADAR's vehicle to enter any driveway is required. RADAR maintains this information in its client data file.

RADAR puts forth every effort to be on time. If our vehicle has not arrived 10 minutes past your pick up time please give our dispatch office a call.

Feel free to call us about more information concerning these services.

343-1721

Extension 3